FAQ: Contract-to-Hire

1. Understanding Contract-to-Hire vs. Direct Hiring

• Q: Why should I use contract-to-hire instead of hiring directly?
  • A:Contract-to-hire shifts your focus from resumes to results. Instead of basing a decision on an interview, you evaluate the freelancer's actual performance—how they meet deadlines, communicate, and handle feedback—over a paid trial period. You only commit to a permanent role or long-term project after verifying they are the right fit.
• Q: What is contract-to-hire?
  • A:It is a flexible arrangement that begins as a paid, short-term contract on Collab. (via fixed-price, hourly, or retainer billing). It provides intentional pathways to either transition the freelancer to a permanent employee or convert a specific project to an off-platform engagement by paying a one-time fee to Collab.
• Q: How is contract-to-hire different from a standard freelance contract?
  • A:A standard freelance contract is usually a one-off project with no expectation of a future relationship. Contract-to-hire is structured as a trial period with built-in options for longevity—whether that means hiring the person full-time or moving a successful working relationship off-platform for ongoing projects.
• Q: Is contract-to-hire only for full-time employment?
  • A: You have two pathways after a successful trial:
    1. Permanent Employment:Convert the freelancer to a salaried employee by paying the 10% – 20% CTC fee.
    2. Ongoing Freelance:Move the project off-platform by paying the variable flat-rate project fee, allowing you to continue working with them on a freelance basis without monthly platform fees on client payments.
  • Q: Can I use contract-to-hire for any role?
    • A: The model is role-agnostic. It works for creative, marketing, development, operations, executive consulting, and administrative positions. The flexibility of fixed-price, hourly, and retainer billing options ensures it fits virtually any scope of work.

2. Managing Trials & Multiple Freelancers

• Q: Can I trial multiple freelancers at the same time?
  • A: You can engage multiple freelancers simultaneously—whether on the same project to compare performance, or across different scopes of work. This allows you to select the best fit based on real-time results rather than promises.
• Q: Can I hire multiple freelancers from Collab. during the 36-month period?
  • A: The 36-month rule applies per client-freelancer relationship. Each new freelancer you hire has its own 36-month clock, starting from that specific contract's start date. You may build a team on Collab. freely.

3. Fees, Payments & Conversions

• Q: Do I pay the Conversion Fee per freelancer or per project?
  • A:It depends on the outcome:
    • Per Project (Ongoing Freelance):If you move a specific project off-platform, you pay a variable flat-rate fee to Collab. for that project. If you work with the same freelancer on two separate projects, you pay two separate flat fees.
    • Per Freelancer (Permanent):If you hire the freelancer as a permanent employee, you pay a one-time fee of 10% – 20% of annual CTC to Collab. to cover the full employment conversion.
  • Q: Who pays the Conversion Fee—me or the freelancer?
    • A:The fee is paid by the client to Collab. It is a one-time payment, required in full prior to the project or employment moving off-platform. The freelancer pays 0% on the conversion.
  • Q: What does the 36-month rule mean for me?
    • A:It means that for the first 36 months of your relationship with a freelancer, all work and payments for a given project must remain on Collab. unless you pay a conversion fee. You cannot move the relationship off-platform to avoid fees during this period. This rule ensures a secure, verified environment for the trial phase.

4. Handling Unsuccessful Relationships

• Q: What happens if it doesn't work out prior to conversion?
  • A:You have minimal risk and no long-term commitment.
    1. Termination:You may end the contract in writing at any time with no severance or exit costs.
    2. Payment:You only pay for work completed according to the agreed billing method (fixed-price milestones, hours logged, or retainer drawdown), plus Collab.'s standard 20% client platform fee.
    3. Project Continuation:The project remains on Collab. You can hire a new freelancer for the scope or cancel the project. Final payments are processed, and files are released to you.

• Note: Collab. is not responsible for unsuccessful working relationships. The trial period is designed for you to evaluate fit before committing to a conversion fee.

• Q: What happens if it doesn't work out after conversion?
  • A:If you have paid a conversion fee and the relationship fails post-conversion:
    1. Fees:Conversion fees are non-refundable and cannot be transferred to a new freelancer.
    2. Termination:You may end the contract in writing without termination costs or severance.
    3. Payment:You pay the freelancer only for work completed.
    4. Next Steps:You may return to Collab. to find a new freelancer, starting a new 36-month relationship.

5. Platform Role & Verification

• Q: Is the freelancer interviewed by Collab.?
  • A: Collab. is a platform, not a recruitment agency. We perform verification services(identity, right to work) to ensure authenticity, but we do not interview, vet for skill, or guarantee performance. The decision to engage a freelancer and any subsequent conversion is undertaken at your own discretion. We provide the tools and secure environment; you choose the talent.

1. Compensation & Trial Periods

• Q: Do I get paid during the trial period?
  • A: Collab. does not permit unpaid trials or speculative work. You are compensated for every hour logged or milestone delivered according to the billing method agreed upon during contracting.
    • Fixed-Price:Payment is held in Escrow upfront and released upon your client's approval of the completed work.
    • Hourly/Retainer:Payment is made securely through Collab. based on time logged (via clockify or other time tracking tools).

2. Employment Flexibility (Permanent vs. Freelance)

• Q: What if I don't want a permanent job?
  • A:You are never forced to convert to permanent employment. You can remain a freelancer indefinitely. However, your client has the option to convert specific projects off-platform by paying Collab. the flat-rate fee based on your hourly bracket. This allows the client to move that specific scope of work off-platform while you continue other projects (or retain your freelance status) on Collab.
• Q: What if I want to be hired permanently?
  • A:If you and your client agree to a permanent role, the client pays Collab. a one-time fee of 10% – 20% (depending on level of experience) of your annual Cost to Company (CTC) . This is allowed at any point from 0 to 36 months. Once paid, the employment relationship moves off-platform, and your salary is paid directly by your employer with no further involvement from Collab.

3. Managing Multiple Projects & Clients

• Q: Can I work with one client on multiple projects?
  • A: You can manage a portfolio of projects with a single client. Each project remains on Collab. unless the client opts to pay the variable flat-rate conversion fee for that specific project. You can mix billing methods (e.g., Project A on retainer, Project B fixed-price) with the same client.
• Q: Can I still take other clients while on a contract-to-hire engagement?
  • A:Yes, absolutely. Your ability to build your freelance business is unrestricted. You can take on projects with other clients on Collab. simultaneously, as long as you adhere to your availability settings and deliver on your commitments. Conversion with one client does not create exclusivity with Collab.

4. Fees & Payments After Conversion

• Q: Do I owe Collab. any fees after I'm converted?
  • A: You owe 0%to Collab. post-conversion.
    • After Project Conversion:The client pays the flat fee to Collab.
    • After Permanent Conversion:The client pays the CTC fee to Collab. You owe nothing. Your salary is paid directly and is 100% yours.

5. The 36-Month Rule & Platform Integrity

• Q: What does the 36-month rule mean for me?
  • A:It means the client cannot bypass Collab. without paying a fee. For the first 36 months of your relationship, all work and payments for a given project must stay on Collab. unless:
    1. The client converts you to permanent employment(paying the CTC fee).
    2. The client converts a specific project off-platform (paying the flat-rate project fee).
  • Q: Can a client bypass Collab. and pay me directly without paying the fee?
    • A: This is a strict violation of Collab.'s Terms of Service. Clients attempting to do so face permanent suspension and legal proceedings. Freelancers who accept off-platform payments during the 0–36 month window also face immediate account termination and legal action to recover unpaid fees. Collab. actively monitors communication patterns to prevent fee avoidance.
  • Q: What if the client wants to hire me permanently before 36 months?
    • A:They can. The Permanent Conversion Fee (10-20% of CTC) is designed specifically for this scenario. You move off-platform into full-time employment immediately.
      • Important:If you have other active projects with other clients on Collab., those projects remain on the platform. You are contractually obligated to complete them. Failure to do so after accepting permanent employment may result in legal proceedings from those clients or Collab.

6. Profile & Reputation Management

• Q: Will I lose my Collab. profile if I accept a permanent role?
  • A: Your profile remains active and visible. You simply will not be marked as available for newcontract-to-hire opportunities while in full-time employment, but your work history and reviews remain. You can still use Collab. for freelance projects with other clients.
• Q: What happens to my Collab. profile after conversion?
• A: Your profile is preserved as a permanent record of your work. Conversion is a new chapter in your working relationship with that client—it does not erase your track record. Your profile continues to showcase your expertise, verified hours, and client feedback for future opportunities You can still use Collab. for freelance projects with other clients.

Collab.'s Terms of Service require all work and payments between a client and freelancer to remain on-platform for the first 0–36 months of their engagement. This ensures a trusted, protected marketplace for both parties and allows Collab. to provide verification services, payment protection, and dispute resolution.

Important Note on Communication: Collab. monitors all correspondence between clients and freelancers that takes place on the platform. This monitoring is in place to ensure compliance with our Terms of Service, detect any attempts to bypass the platform, and maintain a safe environment for all users. However, monitoring does not equal supervision. Collab. does not supervise, direct, or control the actual work being performed, nor does it review the quality or accuracy of any deliverables. The working relationship, project execution, and all professional responsibilities remain solely between the client and the freelancer.

Can I move a project off-platform before 36 months?

Yes, under specific conditions. Project-based off-platform work is permitted from 0–36 months if the client pays the applicable conversion fee to Collab. Permanent employment conversion is also allowed at any time, with the client paying the CTC-based fee to Collab.

What happens during the 36-month period without conversion?

• All contracts, milestones, and payments remain on Collab.
• Standard platform fees (10% each for client and freelancer) apply to all billings.
• The relationship is fully governed by Collab.'s Terms of Service.
• No off-platform project work is permitted unless the conversion fee has been paid.

What happens after 36 months?

Once the 36-month period is complete, Collab. steps back. You are free to continue your working relationship outside of the Collab. platform, with no further obligations or fees to Collab.

Can a client and freelancer end their working relationship during the 36 months?
Yes. Either party may end the contract at any time. You simply cannot move the same relationship off-platform and continue working together on projects elsewhere during the 36-month period without paying the appropriate conversion fee.

What if we stop working together and restart later?

The 36-month clock continues from the original engagement date. If you restart working together within 36 months, all work and payments must remain on Collab. If you restart after 36 months, Collab. steps back, and you are free to work directly.

Can a client hire multiple freelancers from Collab. during the 36-month period?

Yes. The 36-month rule applies per client-freelancer relationship. You may engage new freelancers at any time—each relationship has its own 36-month clock starting from that specific contract's start date.

What happens if a client or freelancer bypasses Collab. during the 36-month period?

Bypassing Collab.—accepting side payments, moving project work off-platform, or attempting to hide the relationship, whether by formal contract or informal agreement—is a direct violation of our Terms of Service.

South African law protects Collab.'s right to enforce this agreement. The Consumer Protection Act 68 of 2008 recognises the validity of fair terms of service. The Contracts for the International Sale of Goods Act 4 of 1986 and common law principles of breach of contract provide legal recourse. Collab. will pursue:

• Legal proceedings for breach of contract.
• Permanent account suspension for all parties involved.
• Damages and unpaid fees through the South African court system.
• Costs of recovery as permitted by law.

Your right to use Collab. in the future is forfeited upon breach.

Can a client or freelancer end their service with Collab. entirely?

Both parties may close their accounts or cease using Collab. at any time. However, the 36-month terms and conditions still apply to any client-freelancer relationship established during their time on the platform. Ending your account does not void your obligation to comply with the 36-month rule or Collab.'s right to enforce it under South African law.

Does Collab. control the terms of employment once a freelancer is hired permanently?

No. Once a freelancer accepts a permanent role and the Conversion Fee is paid to Collab., Collab. steps back completely. Collab. does not control, govern, or involve itself in:

• Employment contracts
• Salary negotiations
• Leave, benefits, or working conditions
• Any terms between you and your new employer

That relationship is entirely between you and the client. Collab. is not responsible for who you choose to work with or the terms you agree to.

Will a freelancer still have access to Collab. after accepting permanent employment?

Yes. Freelancers always retain their profile on Collab. However, they will not be eligible for new contract-to-hire opportunities while in full-time employment. They may still:

• Take on fixed-price projects, hourly work, or retainers with other clients.
• Maintain their profile and work history.
• Return to full platform access if their availability changes.

Standard platform fees (20%) apply to all billings.

In Short:

• 0–36 Months: All project work and payments stay on Collab. Off-platform project work and permanent conversion are allowed at any time, with the appropriate fees paid to Collab. Legal consequences apply for bypassing the platform.
• Conversion for Projects: Pay a one-time, flat rate per project fee to Collab. Move that specific project off-platform. Collab. steps back from that project.
• Permanent Employment: Convert at any time by paying the one-time CTC fee to Collab. Collab. steps back from the employment relationship entirely.
• Freelancer Payment: Always paid by the client to the freelancer—separate from Collab. fees.
• Freelancer Profile: Always remains active and visible, subject to availability rules.
• Communication Monitoring: Collab. monitors all on-platform correspondence to enforce Terms of Service but does not supervise or direct the actual work.

Collab. Fee Structure Rate Table

Fee Type	Payer	Recipient	Amount / Calculation	Payment Frequency	Description / Context
Standard Platform Fee	Client & Freelancer	Collab.	20%	Per payment	Applies to all payments processed through Collab. before any conversion (fixed-price, hourly, retainer).
Project Conversion Fee	Client	Collab.	Flat Rate (e.g., R12,500 illustrative)	One-time, at conversion	Paid to convert an ongoing freelance project off-platform. (0% service fee applies to this payment).
Freelancer Fee (Post-Project Conversion)	Freelancer	Collab.	0%	At conversion and ongoing	No fee is charged to the freelancer upon permanent conversion.
Permanent Conversion Fee	Client	Collab.	10% – 20% of annual CTC	One-time, at conversion	Paid to convert a freelancer to a permanent employee. (0% service fee applies to this payment).
Freelancer Fee (Post-Permanent Conversion)	Freelancer	Collab.	0%	N/A	No fee is charged to the freelancer upon permanent conversion.

Outstanding Questions & Points for Clarification

The provided text leaves several important details ambiguous. Here are the key questions that need to be answered to make the fee structure fully transparent and operational.

Quantifying the "Flat Rate" for Project Conversion

• Q: What is the actual amount of the flat-rate Project Conversion Fee?
  • The text uses "R12,500 (illustrative rate)" but does not provide the actual fee structure. Is it a single flat fee for all projects, or does it vary?
• Q: If the flat fee varies, what are the specific brackets?
  • The text mentions the fee is based on the "freelancer's profile hourly rate bracket at the time of conversion." What are these hourly rate brackets and their corresponding flat-rate conversion fees? (e.g., Freelancers earning R0-R500/hour = R5,000 fee; R501-R1000/hour = R12,500 fee, etc.)

Discounts and Long-Term Relationships

• Q: What are the specific criteria for discounts mentioned?
  • The text states, "Discounts may apply based on relationship length and platform activity after 6-12 months." What constitutes qualifying "platform activity"? What is the discount amount or formula?

5. Handling of Multiple Freelancers on One Project

• Q: If a project involves multiple freelancers, is a separate conversion fee paid for each one?
  • The text says "One project = one flat fee to Collab. per freelancer." It implies that if a client wants to move a project with Freelancer A and Freelancer B off-platform, they would pay two separate flat-rate conversion fees. This should be explicitly confirmed.

Collab. Fee Structure: Policy Answers & Clarifications

1. Quantifying the "Flat Rate" for Project Conversion

• Q: What is the actual amount of the flat-rate Project Conversion Fee?
  • A: The fee is variable, not a single flat fee. It is determined by the freelancer's verified market value to ensure fairness for early-stage freelancers and scalability for agencies.
• Q: If the flat fee varies, what are the specific brackets?
  • A: The Project Conversion Fee is based on the freelancer's hourly rate at the time of conversion. The brackets are structured as follows:

Freelancer Hourly Rate (ZAR)	Project Conversion Fee (One-time, Paid by Client)
R0 – R350 / hour	R 5,000 (Starter Rate)
R351 – R750 / hour	R 12,500 (Professional Rate)
R751 – R1,500 / hour	R 25,000 (Expert Rate)
R1,501+ / hour	R 45,000 (Agency Lead Rate)

Mechanics of the Freelancer Fee (Post-Project Conversion)

• Q: How is the "estimated project value" calculated for the 20% freelancer fee on a fixed-price project?
  • A: The 20% freelancer fee is calculated on the actual total funds received. While an estimate is used during scoping, the fee is reconciled at the end:
    1. Upfront: The client pays the full fixed-price amount into Collab. Escrow.
    2. Deduction: The 20% fee is deducted from the final release to the freelancer. If the project scope expands and the client adds more funds to Escrow, the 20% fee applies only to the additional funds released.
• Q: For hourly/retainer projects, is the 10% freelancer fee deducted from each individual payment?
  • A: Yes. The fee is deducted at the source on a per-payment basis.

• • • Example: If a client pays a R5,000 monthly retainer via Collab.:
      • Collab. receives: R500 (10% Freelancer Fee)
      • Freelancer receives: R4,500 (Net earnings)

Interaction of Fees for Converted Projects

• Q: Is the 20% Freelancer Fee in addition to, or instead of, the 20% Client/Platform Fee?
  • A: It is a replacement model.
    • Before Conversion: Client pays 20% on every payment; Freelancer pays 20% on every payment.
    • After Conversion (Project): Client pays 0% on payments (replaced by the one-time flat fee). Freelancer continues to pay 0% on every payment for that specific project.
    • *Note: If the Client hires the same freelancer for a new, separate project without converting it, the standard 20% Client/20% Freelancer fees apply to that new work until a new conversion fee is paid.*

Discounts and Long-Term Relationships

• Q: What are the specific criteria for discounts mentioned?
  • A: Collab. offers a Loyalty Discount on the next conversion fee. To qualify:
    1. Relationship Length: The client and freelancer must have an active contract on Collab. for a minimum of 12 consecutive months prior to conversion.
    2. Platform Activity: A minimum of R50,000 in total platform billings must have been processed between the client and that specific freelancer during that period.
    3. Discount Amount: Upon meeting the above criteria, the client receives 20% off the flat-rate Project Conversion Fee for that freelancer's next project.

Handling of Multiple Freelancers on One Project

• Q: If a project involves multiple freelancers, is a separate conversion fee paid for each one?
  • A: Yes. The conversion fee is attached to the freelancer-client relationship per project, not the project scope itself.
    • Scenario: A client wants to move a project off-platform that involves a Developer (R600/hr) and a Designer (R400/hr).
    • Result:
      • Fee 1 (Developer): R12,500 (Professional Rate) paid by Client.
      • Fee 2 (Designer): R5,000 (Starter Rate) paid by Client.
    • Why? Because each freelancer requires individual verification, payment protection, and dispute resolution coverage from Collab. for the duration of the work.

How do I start a contract-to-hire engagement?

Post a job and clearly specify that it is a contract-to-hire opportunity. Outline your project scope, required skills, preferred billing method (fixed-price, hourly, or retainer), and the potential for a long-term transition. If you identify a freelancer on the platform whose portfolio matches your needs and who is open to a contract-to-hire arrangement, you may include their platform details in your post or contact them directly through Collab.'s messaging system.

How do I initiate conversion when I'm ready to move off-platform?

Clients initiate the process via email:

For Permanent Employment (Anytime):

• Email postaproject@collabza.co.za with subject line "Convert-to-permanent"
• Confirm the freelancer's information
• Pay the applicable conversion fee to Collab.
• Freelancer accepts → Process complete

For Project Conversion (0–36 Months):

• Email postaproject@collabza.co.za with subject line "Convert-to Project Off-Platform"
• Confirm the freelancer's information
• Pay the flat-rate conversion fee to Collab.
• Freelancer accepts → Process complete

How long does the conversion process take?

Once payment to Collab. is confirmed, conversion is immediate. You and your freelancer can begin working off-platform on that specific project or employment relationship right away.

What information do I need to provide during conversion?

You'll need to:

• Confirm conversion type:Ongoing Freelance (Per Project) or Permanent Employment
• Confirm the freelancer's profile name
• For permanent employment:Provide the agreed annual Cost to Company (CTC)
• Select your payment method

No lengthy paperwork, no legal contracts—Collab. keeps it simple.

Does the freelancer need to accept the conversion request?

Yes. Both parties must agree to move the project or employment relationship off-platform. The freelancer receives a notification and must accept before conversion is complete.

What happens if the freelancer declines the conversion request?

The contract continues as normal on-platform. You may continue working together within Collab. or respectfully end the engagement. There is no penalty for declining.

Can I convert a contract that started more than three years ago?

Yes. Contracts older than 36 months are eligible for project conversion. Simply follow the standard conversion process.

Post-Conversion Questions

What changes after I pay the Conversion Fee to Collab.?

You're free to work together outside Collab. on that specific converted project or employment relationship—use your own systems, your own payment methods, your own contracts. Collab. no longer facilitates payments or provides dispute resolution for that converted work.

Do I lose payment protection?

Yes. Once converted, Collab.'s payment protection and dispute resolution services no longer apply to that specific project or employment relationship. You manage all ongoing work terms and payments directly.

Can a converted freelancer still apply for jobs on Collab.?

Yes. Conversion applies only to that specific project or employment relationship. The freelancer:

• Retains their profile
• May continue using Collab. to find work with other clients
• May take on fixed-price, hourly, or retainer projects with other clients
• Is simply not eligible for new contract-to-hire opportunities while in full-time employment

What if our off-platform arrangement doesn't work out?

You may return to Collab. to find new talent. Your account remains active and in good standing, provided you followed proper conversion procedures.

Can we reverse a conversion and come back on-platform?

No. Once a contract is converted, it cannot be reactivated on Collab. You would need to post a new opportunity and engage through a new contract.

Are there refunds if the conversion doesn't work out?

No. Refunds are not provided after a conversion, regardless of whether the relationship ends by mutual agreement, termination, or any other circumstance. The Conversion Fee is final once paid and cannot be applied to future trials. Collab. is not responsible for conversion outcomes.

Collab. will not be held liable for anything that transpires after conversion, whether per project or permanent. This is precisely why Collab. gives you the option to trial first—so you can evaluate fit, expertise, and working style before committing to convert.

What is Collab.'s role in all of this?

Collab. is not a recruitment agency and does not act as an employer. We are not responsible for the services, conduct, or actions of freelancers under any circumstances.

We are the link. The connection point. The platform that brings clients and freelancers together.

The decision is always yours.

Is Collab.'s 36-month rule enforceable under South African law?

Yes. Collab.'s Terms of Service are legally binding agreements governed by the laws of the Republic of South Africa. When you use Collab., you enter into a voluntary agreement to abide by these terms.

The following South African legislation and legal principles support and protect Collab.'s right to enforce its terms:

• Consumer Protection Act 68 of 2008– Recognises the validity of fair and reasonable terms of service agreed to by consumers and suppliers.
• Contracts for the International Sale of Goods Act 4 of 1986– Supports the enforcement of commercial agreements entered into freely by contracting parties.
• Common Law of Contract– South African common law recognises that parties who voluntarily enter into agreements are bound by their terms. Breach of contract entitles the aggrieved party to claim damages, specific performance, or cancellation.
• Electronic Communications and Transactions Act 25 of 2002– Provides for the legal recognition of electronic agreements, including terms accepted through online platforms.
• Copyright Act 98 of 1978– Protects Collab.'s proprietary platform, technology, and intellectual property from unauthorised use or reproduction.

What legal action can Collab. take if a client or freelancer bypasses the platform?

Collab. reserves the right to pursue all available legal remedies, including:

• Instituting legal proceedings in a South African court having jurisdiction.
• Claiming damages equal to the Conversion Fees that would have been payable.
• Claiming consequential damages arising from the breach.
• Seeking interdicts (injunctions) to prevent further breach.
• Recovering all legal costs on an attorney-and-client scale.
• Permanent account suspension and forfeiture of all platform privileges.

Bypassing Collab.—whether by accepting side payments, moving work off-platform, or attempting to hide the relationship—is a direct violation of our Terms of Service and will be pursued to the fullest extent of the law.

Which courts have jurisdiction?

The parties consent to the non-exclusive jurisdiction of the Magistrates' Court or, where its jurisdiction is limited, the High Court of South Africa situated in Gauteng.

What if a client or freelancer resides outside South Africa?

Collab. operates globally. Our Terms of Service stipulate that any dispute shall be governed by South African law and submitted to the jurisdiction of South African courts, regardless of the user's location.

Does Collab. comply with South African data protection law?

Yes. Collab. complies with the Protection of Personal Information Act 4 of 2013 (POPIA) . All personal information collected, processed, and stored is handled in accordance with POPIA's conditions for lawful processing. Your information is used only for verification, security, and platform operations, and is never shared without your consent.

Are Collab.'s terms available in other South African languages?

Currently, Collab.'s Terms of Service are provided in English. This ensures consistency and clarity in all legal and contractual matters.

Still have questions?

Contact our support team. We're here to help you navigate contract-to-hire, the 0–36-month rule, conversion fees, and any part of your Collab. experience.

Email: support@collabza.co.za / postaproject@collabza.co.za
Hours: Monday–Friday, 08:00–17:00 SAST

*Contract-to-hire, simplified. 0–36 months on-platform for project work. Permanent conversion anytime. Flat rate per freelancer per project paid to Collab. Freelancer paid directly by client. Your profile, your freedom, your future.*

Collab. – The link. The connection. Your decision.

Operated in the Republic of South Africa. Protected by South African law.